We want you to be happy with your FRONTEIRA order. Here's how returns work.
14-Day Right of Withdrawal
As a consumer in the EU, you can withdraw from your order within 14 days of receiving it, without giving a reason. Full details — including the withdrawal period, how to notify us, and who covers the return shipping cost — are set out in our Right of Withdrawal page. You're welcome to use our model withdrawal form, though it's not required — a clear email or letter works too.
How to Return an Order
- Let us know within 14 days of receiving your order by emailing info@fronteiraspirits.com, stating your order number and which item(s) you're returning.
- Pack the bottle(s) securely in their original packaging where possible, to avoid damage in transit.
- Send the package back to us at:
K&V Mercantil GmbH
Gerbermühlstr. 45
60594 Frankfurt am Main
Germany - Once we've received the return, we'll refund your payment using the original payment method, without undue delay and no later than 14 days after we're informed of your withdrawal.
As noted in our Right of Withdrawal page, you cover the direct cost of returning the goods.
Damaged or Incorrect Items
If your order arrives damaged or you've received the wrong item, please contact us at info@fronteiraspirits.com with your order number and a photo of the issue, and we'll sort it out — this is separate from the standard withdrawal right above.
Language versions: This page is also provided in German and Portuguese (Brazil). In case of any discrepancy between language versions, the German version shall prevail.
This page is a working draft consistent with our statutory Right of Withdrawal page; final review by legal counsel is recommended before this is treated as complete.